Help
Frequently asked questions
We are here to help. In the sections below you will find the information you need while you shop.
Our catalogue
We curate a selection of pre-owned luxury fashion sourced through our trusted sellers and resale partnerships: high-end designer pieces, rare collectibles and sought-after wardrobe staples, refreshed with every capsule.
How do you source your pieces?
We work with a network of verified private sellers, retail and resale partners — boutiques, collectors and industry professionals — to bring together a carefully selected range of luxury fashion. That lets us offer pieces that may not be available anywhere else.
Are all pieces authenticated?
Yes. Every piece in our catalogue goes through a rigorous authentication process carried out by our team of experts. We inspect materials, craftsmanship and brand-specific details before a piece is listed.
What condition are pieces in?
Every piece is inspected for authenticity and quality before it is listed. Each listing carries a detailed description and high-resolution photographs showing any signs of wear.
Pieces are graded on this scale:
- New with tags
- Unused, with the original tags still attached.
- Excellent
- Barely used, with no noticeable flaws.
- Very good
- Gently used, with minor signs of wear.
- Good
- Used or worn, with moderate signs of wear. Still looks great.
- Gently loved
- Obvious signs of wear, such as deeper scratches or stains.
Delivery
Do you ship internationally?
Yes, we ship to many countries. The list of destinations we deliver to is kept up to date at checkout, and shipping fees and delivery times vary by destination.
Will I receive tracking information?
Yes. Tracking details are sent once your order has shipped, where the carrier provides them.
What if my order is delayed or lost?
Reflaunt is not liable for shipping delays, lost packages or delivery issues. If something goes wrong, contact us and we will help you resolve it with the carrier.
Can I change my delivery address after it has shipped?
No. Asking the carrier to reroute or divert a shipment releases Reflaunt from any risk-of-loss or liability for that parcel, so please make sure your address is right before you order.
Returns
Can I return my order?
You can request a return within 14 days of receiving your parcel. Email seller@reflaunt.com with the reason for the return and the required photographs.
If your return is approved, a fee of $14.99 — or the equivalent in your local currency — is deducted from your refund.
Will my return automatically be accepted?
No. Pieces must come back in the same condition they were sent in, with the original return tag still attached. We reserve the right to accept or reject a return request at our discretion.
How are refunds processed?
Once a return is accepted, Reflaunt handles the refund directly. The $14.99 return fee, or its local equivalent, is deducted from the amount refunded.
Still looking for an answer?
Email us and our team will reply.
seller@reflaunt.com